Privacy Policy

AP DigiVerify ("we", "our", or "us"), a project by [Real Time Governance Society] under the Andhra Pradesh Government, is committed to safeguarding the privacy of users and ensuring the security of personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the AP DigiVerify Mobile Application ("App").

By using the AP DigiVerify App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you use our App:

  • Authentication Details: Your login credentials such as username, password, and user-specific security settings.
  • Device Information: Information such as your device type, operating system version, IP address, and device identifiers to help improve your app experience.
  • QR Scans: Information related to certificate QR code scans (certificate number, scanned documents, etc.) for the purpose of verifying the authenticity of certificates.

2. How We Use Your Information

The personal data we collect is used for the following purposes:

  • Certificate Verification: To process the scanned certificates and verify their authenticity using the blockchain-backed system.
  • Authentication: To ensure secure access to your profile and app features.
  • Communication: To send important updates, notifications, and customer support responses related to your account and verification status.
  • Improvement of Services: To analyze user behavior and enhance the app's features for a better user experience.

3. Data Security

We implement industry-standard security measures to protect your personal information. This includes secure storage and transmission protocols, as well as encryption for sensitive data such as passwords and certificates.

  • Encryption: All sensitive data, including personal information and certificates, are encrypted during transmission.
  • Access Control: Only authorized personnel have access to your personal data.

4. Location Access

Our app requests access to device’s location only at the time of scanning a certificate. This is used to securely record the place where the certificate is scanned, helping us verify authenticity and prevent misuse.

  • We do not continuously track location.
  • We do not use background location access.
  • Location data is used only once during scanning and is not shared with third parties except as required for certificate validation.

5. Data Sharing

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with:

  • Government Authorities: As required by law, we may disclose your information to government authorities or regulators for verification or compliance purposes.
  • Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services (e.g., database management, cloud storage, etc.). These providers are obligated to protect your data in accordance with this privacy policy.

6. User Rights

As a user, you have the following rights regarding your personal data:

  • Access: You can access and review your personal information at any time within the app.
  • Correction: You can update or correct your personal information (Password) from within your profile settings.
  • Deletion: You can request the deletion of your account and associated data by contacting customer support. Certain data may be retained for legal or operational reasons.
  • Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.

7. Cookies and Tracking Technologies

The App may use cookies and similar technologies to collect data regarding app usage and enhance user experience. Cookies are small files stored on your device that help us understand how you interact with the app. You may choose to disable cookies through your device settings, but doing so may impact some functionalities of the app.

8. Third-Party Links

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing them with any personal information.

9. Children's Privacy

Our App is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete that data as soon as possible.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted within the app and on this page, with an updated "Effective Date". We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us for clarification.

12.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Account Deletion: If you wish to delete your account and the personal information we have collected from you, you can complete the deletion process by visiting our website. Please note that you may be required to confirm your account deletion through a verification process, such as receiving an email or phone call.

To delete your account, please visit: https://digiverify.ap.gov.in/AccountDelection